Success Metrics That Matter
Measure the outcomes people actually value: fewer regrets, smoother routines, clearer understanding, and sustained satisfaction. Complement engagement with indicators of wellbeing, error recovery, and informed consent. Mix quantitative dashboards with qualitative diaries, support tickets, and post‑decision check‑ins that capture lingering emotions. Report heterogeneity, not just averages, so overlooked groups are protected. When incentives reward durable usefulness instead of compulsive return, teams naturally design features that respect attention, reduce rework, and improve life outside the screen as much as within.